Help & FAQ

From the Vault tab, tap the + button in the bottom-right corner. Choose Note or Photo, add your content, then select a deletion timer. Tap Save and your item is encrypted and added to the vault.

Every item has a built-in expiry date. Once the timer runs out, the item is permanently and irrecoverably deleted — both from the vault and from your device storage. You can set timers from 60 minutes up to 6 months, or pick a custom date.

Yes. Open the item and tap the timer badge at the top of the card to edit the expiry time.

Go to Settings → Security → Lock App and toggle it on. Deletable will use Face ID (or Touch ID on supported devices) with your device passcode as a fallback.

No. Deletion is permanent and irrecoverable by design. Once an item expires or you delete it manually, there is no backup or recovery path. This is a core privacy feature, not a bug.

Deletable registers an iOS background fetch task that runs periodically (minimum every 15 minutes, per iOS policy) to purge expired items. Your items will be deleted even when the app is closed.

Yes, if you enable Expiry Reminders in Settings → Notifications. You can receive a push notification 1 hour or 24 hours before an item is deleted.

Yes. Every note and photo is encrypted with AES-256 before being written to the local SQLite database. Your master encryption key is stored in the iOS Keychain and never leaves your device.

Your vault content never leaves your device. Deletable only syncs anonymous, aggregated statistics (item counts, bytes freed) to our Supabase backend — tied to a random UUID, never your identity.

We collect fully anonymous stats: total items deleted, bytes freed, current tier, and vault sizes. These are linked to a random device UUID generated at first launch — not your name, Apple ID, or any identifying information. See our Privacy Policy for full details.

All vault content is stored locally and will be removed with the app. The anonymous UUID stored in Supabase will become orphaned but contains no data that can identify you.

Categories let you group items with a custom name, color, and icon. You can also set a default deletion time per category, so new items added to that category automatically use that timer.

When enabled in Settings, you can tag a note with a physical location. Deletable will remind you about the note when you arrive at or leave that location via a geofence notification.

Dynamic Island live activities require iPhone 14 Pro or later. On other devices, the setting is visible but has no effect. Full Live Activity support requires an EAS (Expo Application Services) build.

Go to the Stats tab and tap the Share button at the top right. Deletable generates a styled PNG image showing your tier, items deleted, bytes freed, and more — ready to share anywhere.

iOS can delay or throttle background tasks based on battery level and usage patterns. Make sure Background App Refresh is enabled for Deletable in iOS Settings → General → Background App Refresh. Opening the app occasionally helps iOS learn to run the background task more reliably.

Check that notifications are enabled for Deletable in iOS Settings → Notifications. Also verify that Expiry Reminders is toggled on in Deletable → Settings → Notifications.

This is expected if Lock App is enabled and Lock After is set to "Immediately." Change the Lock After setting in Settings → Security → Lock After to give yourself a grace period.

Use the feedback form on our Help page or contact us via the App Store listing. We read every report.